Shipping policy

At Islamabad Antiques, we take great care in packing and shipping our antiques to ensure they reach you safely and in excellent condition. Please review our shipping policy below for complete details.

📍 Shipping Origin

All orders are shipped from our store location:

Islamabad Antiques
Shop 5A, First Floor
Agha Khan Road, F-6 Markaz
Super Market, Islamabad
Pakistan

🚚 Shipping Coverage

We offer shipping:

  • Within Pakistan

  • Internationally, subject to destination country regulations

If you are unsure whether we ship to your location, please contact us before placing an order.

⏳ Order Processing Time

  • Orders are typically processed within 2–5 business days after payment confirmation.

  • Custom packing or fragile antique items may require additional preparation time.

  • Orders are not processed or shipped on Sundays or public holidays.

📦 Packaging

All items are carefully packed using protective materials suitable for antique and fragile goods. We take extra precautions to minimize the risk of damage during transit.

🚛 Shipping Methods & Delivery Time

Delivery times vary depending on destination and courier service:

  • Within Pakistan:
    Estimated delivery time is 2–5 business days after dispatch.

  • International Orders:
    Estimated delivery time is 7–21 business days, depending on the destination, customs clearance, and courier service.

Please note that delivery times are estimates and may vary due to customs delays or unforeseen circumstances.

💰 Shipping Charges

  • Shipping charges are calculated at checkout based on item size, weight, and delivery location.

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

🛃 Customs, Duties & Taxes (International Orders)

Islamabad Antiques is not responsible for customs delays or additional charges applied by the destination country. These charges are the responsibility of the buyer.

📦 Order Tracking

Once your order has been shipped, tracking details will be provided via email or WhatsApp (where applicable), allowing you to monitor your shipment.

⚠️ Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Please contact us within 48 hours of delivery.

  • Provide clear photos of the packaging and item to help us resolve the issue promptly.

❓ Questions & Support

If you have any questions regarding shipping, delivery, or special handling requests, feel free to contact us before placing your order.

Islamabad Antiques
Preserving history. Delivering with care.