Refund policy

We have a 7-day return/exchange policy, which means you have 7 days after receiving your item to request a return/exchange. 

To be eligible for a return/exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or invoice of purchase. 

To start a return/exchange, you can contact us at Phone/WhatsApp 0300-5339220 or Email at artlica1@gmail.com. Please note that return/exchange items will need to be sent to the following address: Shop 5A, First Floor, Agha Khan Road, F-6 Markaz Super Market Islamabad, Pakistan.

If your return/exchange is accepted, we’ll send you a return/exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return/exchange will not be accepted.

You can always contact us for any return question at artlica1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at artlica1@gmail.com.